REFUND & CANCELLATION POLICY
This Refund & Cancellation Policy (“Policy”) governs refunds, reversals, cancellations, and chargebacks related to the Pay-In and Pay-Out payment gateway services provided by Comfortify Enterprises, operating under the brand name Local Paisa (“Company”, “Local Paisa”, “we”, “our”, “us”).
By using Local Paisa services, you agree to this Policy along with our Terms & Conditions and Privacy Policy.
1. General Policy Principles
- 1.1 Local Paisa acts solely as a payment processing platform and does not control merchant products, services, or fulfilment.
- 1.2 Refunds are subject to verification, banking rules, and regulatory requirements.
- 1.3 Local Paisa reserves the right to approve, reject, or delay refund processing in case of suspected risk, fraud, or compliance review.
2. Pay-In Transaction Refunds
- 2.1 Refunds for pay-in transactions will be processed within 5-7 business days after the request is submitted.
- 2.2 Refunds may be subject to additional verification processes and may take longer to process.
- 2.3 Local Paisa reserves the right to deny refund requests in case of suspected fraud or non-compliance.
- 2.4 Partial or full refunds may be processed based on merchant instructions and system availability.
3. Refund Processing Timeline
- 3.1 Once approved, refunds are processed as per banking and payment network timelines.
- 3.2 Typical refund timelines range between 5 to 10 working days, subject to bank or network processing.
- 3.3 Local Paisa shall not be responsible for delays caused by:
- Issuing banks
- Card networks
- UPI or wallet providers
4. Non-Refundable Fees & Charges
- 4.1 The following charges are strictly non-refundable:
- Payment gateway transaction fees
- Onboarding or setup fees
- Platform usage or maintenance charges
- Taxes, including GST
- 4.2 Refunds, if any, apply only to the transaction amount and not to service fees.
5. Failed & Pending Transactions
- 5.1 Failed Pay-In transactions are generally auto-reversed as per banking rules.
- 5.2 Pending transactions remain subject to confirmation from banks or payment networks.
- 5.3 Local Paisa shall not be liable for delays in resolution of pending transactions.
6. Chargebacks & Disputes
- 6.1 Chargebacks are governed by issuing banks, card networks, and applicable regulations.
- 6.2 Merchants are fully responsible for:
- Responding to chargeback notices
- Submitting required documentation within timelines
- 6.3 Chargeback fees, penalties, or reversals shall be borne entirely by the Merchant.
- 6.4 Excessive chargebacks may result in account suspension or termination.
7. Pay-Out Transactions
- 7.1 Once a Pay-Out transaction is successfully processed, it cannot be cancelled or reversed.
- 7.2 Incorrect beneficiary details provided by the Merchant are the sole responsibility of the Merchant.
- 7.3 Local Paisa shall not be liable for losses arising from incorrect Pay-Out instructions.
8. Cancellations
- 8.1 Merchants may cancel services only where technically and operationally feasible.
- 8.2 No refunds shall be issued for:
- Completed transactions
- Settled Pay-Outs
- Fees already charged
9. Risk Review & Holds
- 9.1 Local Paisa reserves the right to hold refunds or settlements in case of:
- Fraud suspicion
- Regulatory inquiry
- Legal or compliance review
- 9.2 Funds may be released only after successful completion of investigations.
10. Policy Updates
Local Paisa may modify this Policy at any time without prior notice. Continued use of the services constitutes acceptance of the revised Policy.
11. Contact for Refund Support
📧 support@localpaisa.com
📍 Comfortify Enterprises, India
